Legal
Privacy Policy
Last updated: May 2026
Vera's Cleaning London ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who we are
We are a domestic cleaning company operating across Greater London. For any privacy questions you can reach us at veracleanerlondon@gmail.com or +44 7359 422336.
2. Information we collect
- Contact details: name, phone, email, address and postcode.
- Booking details: property type, bedrooms, bathrooms, service selected, scheduled date and any notes you provide.
- Payment information: processed by our payment provider — we do not store full card numbers.
- Technical data: IP address, browser type and pages visited (see our Cookie Policy).
3. How we use your information
- To prepare quotes and deliver the cleaning services you book.
- To communicate with you about your booking (confirmations, reminders, follow-ups).
- To process payments and keep accounting records as required by law.
- To improve our website and services.
- To send occasional marketing — only where you have opted in. You can unsubscribe at any time.
4. Legal basis
We rely on (a) performance of a contract to deliver the services you request, (b) legitimate interests to run and improve our business, (c) legal obligation to keep tax records, and (d) consent for marketing communications.
5. Sharing your data
We never sell your data. We share it only with trusted providers that help us operate (hosting, payments, email, scheduling) and with authorities where required by law.
6. Retention
We keep booking and accounting records for up to 7 years to meet HMRC obligations. Marketing data is kept only while you are subscribed.
7. Your rights
- Access a copy of the data we hold about you.
- Request correction or deletion.
- Object to or restrict processing.
- Withdraw consent at any time.
- Complain to the UK Information Commissioner's Office (ico.org.uk).
8. Security
We use industry-standard measures (encryption in transit, access controls, regular backups) to protect your information. No system is 100% secure, but we take this responsibility seriously.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top will always reflect the current version.